Personalized Charlotte Name Necklace
- Material: 925 Sterling Silver
- Plating: 18K Gold, White Gold, Rose Gold
- Thickness: 1.2mm
- Chain Length: 20"
- Necklace Type: Personalized Name Necklace
We offer Free Standard Shipping on all orders over $49 and Flat Rate Shipping for all orders less than $49.
|Standard Delivery Time||Order Below $49||Order Above $49|
|US: 7-10 Business Days||$4.95||Free|
|CA: 8-15 Business Days||$8.95||$5.95|
|UK: 5-7 Business Days||$4.95||Free|
|AU: 4-10 Business Days||$8.95||$5.95|
|EU: 5-10 Business Days||$5.95||Free|
|Mexico: 8-15 Business Days||$7.95||$7.95|
*Orders shipping to Alaska, Hawaii, and U.S. Territories will takes extra time to deliver and additional charges may apply.
*We now offer DHL Express Shipping for US customers. Any order shipped with DHL Express will be delivered in 3-7 days after shipping. Extra charge of $24.99-$39.99 may apply depending on package weight.
For more detailed information about shipping, click here.
Returns & Exchanges
Return & Exchange
Your satisfaction is our top priority. If for some reason you are not happy with the products you received, contact us within 28 days of delivery and we are glad to help with the return or exchange of the unworn items.
Important guildelines you should know before return or exchange:
1. We suggest to check your packages upon arrival. Any return or exchange request after 28 days of the delivery date are not accepted.
2. Due to sanitary reasons, only new unworn items with tag on it, can be returned for refund or exchange.
3. Please contact our customer service to get a return/exchange confirmation and return address within 28 days upon receipt. Do not send the package back to the sender's address on the package directly. We don't accept returned package without authorization from the support team.
4. All returned package should have a trackable tracking number.
5. Once we have received the returned package, we will be able the schedule the exchange package or the refund within 7 business days.
6. If there is a damaged item, missing item or an incorrect item in the package that caused the return or exchange, we will take charge of the shipping and handling fee.
7. Final sale items can not be return for refund or exchange.
* Customer will be responsible for return shipping and handling fees. The original shipping fees are non-refundable.
Cancellation & Refund
You have 30 minutes to cancel since you placed the order. No cancellation is accepted after that since the order will start processing. We may cancel the order due to out-of-stock and in this case, you will receive the email notification about the order cancellation.
Once an order is canceled, the funds will be, and can only be returned through the original payment method. Usually, it may take up to 72 hours for the bank to process the returned funds.
If you still have any questions about return or refund, contact our customer support anytime through email: firstname.lastname@example.org.